RETURNS & REFUND POLICY

At Raazi Perfumes, customer satisfaction is our priority.

1. Returns

Due to the nature of perfumes and personal care products, we generally do not accept returns once the product has been opened or used.

Returns may be accepted only in the following situations:

• Wrong product delivered
• Damaged product received
• Product leaked during transit
• Missing items in the order

2. Reporting an Issue

Customers must report any issue within 48 hours of delivery by contacting our customer support with:

• Order number
• Photographs or video of the product
• Description of the issue

3. Refund Eligibility

Refunds will be provided only after verification of the claim.

Approved refunds will be processed through the original payment method.

4. Refund Timeline

Refunds are generally processed within 5–10 business days after approval.

5. Order Cancellation

Orders may be cancelled only before they are shipped. Once dispatched, orders cannot be cancelled.